As a performance-driven agency specializing in email, SMS, and CRM for DTC, B2C, and B2B brands, we are growing fast. That’s why we are seeking a highly motivated and experienced Account Manager to join our team. 

As an Account Manager, you will be responsible for building and maintaining strong client relationships, ensuring client satisfaction, and reporting directly to the VP, Customer Success. You will act as the main point of contact for clients and will collaborate with various internal departments to deliver top service to clients. In this role, there is also an exciting opportunity to help shape the Client & Account Management department and grow the agency.  

What You’ll Do:

Client Relationship Management

• Serve as the primary point of contact for a portfolio of clients
• Build strong, long-term client relationships and serve as a strategic partner
• Lead client calls, business reviews, and strategic planning sessions
• Own renewals, change orders, and upsell motions (with leadership support)
• Liaise with 3rd-party client partners and vendors as needed

Account & Business Management

• Manage and grow a portfolio of accounts with a focus on retention and expansion
• Monitor and report on account profitability, delivery margin, and scope health
• Track revenue forecasts, renewal timelines, and account pacing
• Collaborate with Strategy to maintain clean reporting on CAC, LTV, ROAS, and other key client KPIs
• Use data to tell a story – translating dashboards and performance summaries into actionable client insights, working with the analytics team

Project Oversight & Delivery Coordination

• Translate client needs into detailed, actionable briefs for internal teams
• Coordinate across production, creative, analytics, and strategy to ensure on-time, high-quality delivery
• Partner closely with Project Managers and Coordinators to manage timelines and remove roadblocks
• Run weekly stand-ups, internal reviews, and client status calls to keep projects moving forward
• Escalate and mitigate delivery risks, managing expectations when timelines or scopes shift

Leadership & Internal Enablement

• Mentor and support junior staff (Traffickers, Coordinators)
• Contribute to process documentation, client playbooks, and delivery templates
• Champion data fluency across the team—helping others interpret, contextualize, and present metrics
• Leverage existing client management tools while bringing forward ideas for usage optimization